Connect Direct Payment

How it works

Setup Process

Initially you will need each parent to complete a Direct Debit mandate.  The details from this are entered by Connect and passed on to our Fee Collection partners.

Monthly Process

Calculate your fees each month as normal, then amend for any amounts for collection as required (i.e. childcare vouchers, credit notes).

When the amounts are set and processed, Connect Direct Payment sends a file to our Fee Collection Company over a secure internet connection.

You will receive a notification to confirm when payments have been collected.  You can then process all payments at the touch of a button.

Collection Process

If for any reason a payment is not collected, further attempts may be made later in the month to collect the payment.  This is covered within the monthly transaction fee so there will not be a further charge.

If you have children who only attend ‘Out of School’ clubs or holiday clubs, there will be no collection (or transaction fee) for months in which they do not attend.

System Benefits 

Using our Connect Direct Payment - Fee Collection Service really is as easy as A, B, C…

Administration – We handle the administrative side of your business, allowing you to concentrate on childcare and the day-to-day smooth running of your nursery.

Budgeting – Using direct debits removes the need to be constantly chasing parents for payments and gives you a regular steady cash flow.  This makes budgeting for each month a much easier process.

Collection Service – Our collection service removes the need to handle cash on nursery premises and process cheques or credit card payments.

Questions 

Q. What happens with extra sessions and other charges?

A. All extra sessions and additional invoice items will be included in the amount to be collected.

Q. Are all payments collected on the same day?

A.  Yes, this is recommended for your own convenience, however it is possible to set up different collection dates. 

Q. Can this be set up for weekly payees?

A. As the Direct Debit Scheme requires a week’s notice in advance of the fee collection, it is not possible to collect direct debits on a weekly basis.

Q.  What happens if monthly fees change?

A. The Direct Debit Scheme requires each parent to be notified one week in advance of how much will be collected from their account each month.  This can be achieved by sending the invoice showing the exact amount to be collected for that month, including any changes or additions. 

If you are interested in taking the hassle out of your fee collections, please contact Connect to arrange an appointment.