Support Club

This can be delivered on site, in local hotels or in our Lancashire based training centre. We also provide on demand on-line coaching for guidance on the best use of our software. This involves one of our training team demonstrating the product on your own computer screen whilst talking to you on the phone. It has all the benefits of normal one-to-one training but without the travel and associated costs.

We appreciate that staff are often intimidated by technology. With ConnectChildcare™ they needn’t worry – step by-step guidance and easy-to-use tutorials make the training process quite painless. But we’ll hold your hand until you’re ready to take the stabilisers off. We provide coaching as part of the package: face-to-face or online, one to-one or in groups.

Our customer support team looks after the whole process, from initial order to a full rollout, providing the help and support at each stage of the process. And it doesn’t stop there - each customer is assigned a personal trainer- to help with the first few weeks and deal with any issues they may have – a friendly voice is just a phone call away!

Our technical support team is there to provide assistance with any aspect of using ConnectChildcare™ – not just technical issues. They have wide knowledge of the programmes, both in terms of how to use them and how they work. They can quickly diagnose a problem and get you up and running again in the shortest possible time.

Out of Hours, we also have an in-product Support Ticketing Service, meaning that whatever time of the day or night, you can log an issue with us and ensure a speedy resolution.